Author/Authors :
AB HAMID, MOHD RASHID Universiti Malaysia Pahang - Faculty of Industrial Sciences Technology, Malaysia , MUSTAFA, ZAINOL Universiti Kebangsaan Malaysia - Faculty of Science Technology, Center for Mathematical Sciences, Malaysia , SURADI, NUR RIZA MOHD. Universiti Kebangsaan Malaysia - Faculty of Science Technology, Center for Mathematical Sciences, Malaysia , ABDULLAH, MOKHTAR AD-MACS Corporation Consultants (M) Sdn. Bhd., Malaysia , ABDULLAH, MOKHTAR Universiti Pertahanan Nasional Malaysia, Malaysia , ISMAIL, WAN ROSMANIRA Universiti Kebangsaan Malaysia - Faculty of Science Technology, Center for Mathematical Sciences, Malaysia , ALI, ZALINA MOHD Universiti Kebangsaan Malaysia - Faculty of Science Technology, Center for Mathematical Sciences, Malaysia , IDRIS, FAZLI Universiti Kebangsaan Malaysia - Faculty of Economics Business, Malaysia , YAZIZ, SITI ROSLINDAR Universiti Malaysia Pahang - Faculty of Industrial Sciences Technology, Malaysia , ZULKHIBRI, MUSTOFA Universiti Malaysia Pahang - Faculty of Industrial Sciences Technology, Kuantan
Abstract :
Today, organizations are competing for the survival. They adopt various performance management systems that best suit their undertakings. There are many performance models which lean towards measuring tangible aspects such as Malcolm Baldridge National Quality Award (MBNQA), European Quality Award (EQA), Deming Prize and Kanji’s Model. However, the measurements of intangible aspects are also important and should be heeded to optimize the organizational performance. This paper discusses the preliminary implementation of the Performance Measurement System (PMS) which showcases an overview of intangible aspects i.e. organizational core values through Value-Based Total Performance Excellence Model (VBTPEM) and identification of existing core values in Malaysian universities. This model will reveal overall standings and achievements of the public universities and indicate opportunities for further improvements based on the value-based indicators.
