Resilient logistics to mitigate supply chain uncertainty: A case study of an automotive company

Over the years, supply chain management has become more sophisticated. As supply chains become more interconnected and globalized, they also become more vulnerable, with more potential of failure and less margin of error for absorbing delays and disruptions. Since disturbances affect the normal operation of a supply chain resulting in prot loss and poor customer satisfaction, therefore, a resilient supply chain is critical to the success of an enterprise. Natural catastrophes and man-made disasters have signicantly increased over the past decades. The ood in Thailand and the unexpected tsunami/nuclear leak disaster that hit northern Japan in 2011 have resulted in huge nancial losses and a decline in customer satisfaction in the car manufacturing industries in Asia Pacic and North America. To overcome the increasing uncertainty which resulted from these disasters, a study to identify risk mitigation strategies for an automotive industry is timely. Our objective was to reduce the losses due to possible disasters using an automotive industry as a case example.