Effective Dimensions on Digital Banking Risk Management

In today s world, information technology (IT) has an undeniable influence on life and businesses, and activities in the digital environment are ever-rising. Digital transformations in modern time will dramatically change banking systems and financial service provider companies. The widespread of banking operations and digital transformations in this field indicates that other risks are also of paramount importance in addition to the current risks of banks. In today s environment full of evolution, the success of firms relies on their mastery of risks. In this study, we intend to examine the risk of banks after today s developments in the digital domain. In this survey, interviews were carried out with banking industry experts in the city of Tehran. The focus of interviews was on experts views and specialized opinions on the factors affecting digital banking risk management. The FUZZY DEMATEL (Decision Making Trial and Evaluation Laboratory) method deals with the examination of the relationships between criteria and sub-criteria.