مرکز منطقه ای اطلاع رساني علوم و فناوري - Assessing service quality: Satisfying the expectations of library customers : Peter Hernon and Ellen Altman. Chicago, IL: American Library Association, 1998. 243p. ($40.00, paperback; $36.00, ALA members). ISBN 0-8389-3489-7

Title of article :

Assessing service quality: Satisfying the expectations of library customers : Peter Hernon and Ellen Altman. Chicago, IL: American Library Association, 1998. 243p. ($40.00, paperback; $36.00, ALA members). ISBN 0-8389-3489-7

Author/Authors :

Rowena Cullen، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 1999

Pages :

From page :

143

To page :

144

Journal title :

The Journal of Academic Librarianship

Serial Year :

1999

Journal title :

The Journal of Academic Librarianship

Record number :

272573

Link To Document :

https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=272573