Measuring and Benchmarking the Quality Culture Maturity of Construction Companies in Indonesia

In February 2018, Indonesian government suspended all big-scale elevated construction projects underway in Indonesia for several months to conduct a thorough investigation. The temporary suspension was triggered because of the prevalent construction accidents, most of which were due to construction failures. Previous studies stated that companies should implement a quality culture to carry out quality management properly. This study aims to measure the maturity level of the quality culture of state-owned, private, and foreign construction companies and compare them using gap analysis. In order to do so, this study has developed a measurement instrument adapted for construction companies based on previous studies, expert judgment, and input from respondents. The results showed that the maturity level of state-owned, foreign, and private construction companies in Indonesia were 64%, 70%, and 53% of the expected condition, respectively. In addition, this study observed eight priority indicators to have a significant relationship with construction failure, whose maturity level needs to be improved to reduce the construction failure rate. Those priority indicators included Inspiration Motivation, Horizontal Alignment, Progress Monitoring, Feedback from Costumer, Staff Empowerment, Attitude to Quality Improvement, Attitude to Staff, and Training Provision.