Title of article
Measuring and Managing Customer Satisfaction: , by Sheila Kessler. Milwaukee, WI: ASQ Quality Press, 1996. 228p. $32.00 ($26.00, members of the American Society for Quality). ISBN 0-87389-364-6. LC 96-19579
Issue Information
روزنامه با شماره پیاپی سال 2000
Pages
2
From page
369
To page
370
Journal title
The Journal of Academic Librarianship
Serial Year
2000
Journal title
The Journal of Academic Librarianship
Record number
272760
Link To Document