Humanitarian relief supply chain performance evaluation by a SCOR based Trapezoidal type-2 fuzzy multi-criteria decision making methodology: An application to Turkey

Abstract. Determining the most important criteria to evaluate the performance of a Humanitarian Relief Supply Chain (HRSC) is aimed in this study. For this purpose, the Supply Chain Operations Reference (SCOR) model was adapted in the HRSC. A trapezoidal Type-2 Fuzzy Analytic Hierarchy Process (T2F-AHP) methodology was developed to evaluate the criteria in uencing the performance of the HRSC as well as the performance of different Non-Governmental Organizations (NGOs) operating in Turkey as a real case study. Results of this methodology can be used by both governmental and NGOs to improve their HRSC strategies. The results underwent a sensitivity analysis to identify the feasibility and applicability of the proposed methodology.