مرکز منطقه ای اطلاع رساني علوم و فناوري - Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans

Title of article :

Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans

Author/Authors :

Michael D. Johnson، نويسنده , , Georg Nader، نويسنده , , ClaesFornell، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 1996

Pages :

From page :

163

To page :

182

Keywords :

Customer satisfaction , Expectations

Journal title :

Journal of Economic Psychology

Serial Year :

1996

Journal title :

Journal of Economic Psychology

Record number :

274270

Link To Document :