Title of article
Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans
Author/Authors
Michael D. Johnson، نويسنده , , Georg Nader، نويسنده , , ClaesFornell، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1996
Pages
20
From page
163
To page
182
Keywords
Customer satisfaction , Expectations
Journal title
Journal of Economic Psychology
Serial Year
1996
Journal title
Journal of Economic Psychology
Record number
274270
Link To Document