مرکز منطقه ای اطلاع رساني علوم و فناوري - Merging service quality and service satisfaction. An empirical test of an integrative model

Title of article :

Merging service quality and service satisfaction. An empirical test of an integrative model

Author/Authors :

Ko de Ruyter، نويسنده , , José Bloemer، نويسنده , , Pascal Peeters، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 1997

Pages :

From page :

387

To page :

406

Keywords :

Service Quality , health care , Satisfaction

Journal title :

Journal of Economic Psychology

Serial Year :

1997

Journal title :

Journal of Economic Psychology

Record number :

274329

Link To Document :