Title of article
Affective consumer responses in service encounters: The emotional content in narratives of critical incidents
Author/Authors
Willemijn van Dolen، نويسنده , , Jos Lemmink، نويسنده , , Jan Mattsson، نويسنده , , Ingrid Rhoen، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2001
Pages
18
From page
359
To page
376
Keywords
emotions , Customer satisfaction , critical incidents , service delivery
Journal title
Journal of Economic Psychology
Serial Year
2001
Journal title
Journal of Economic Psychology
Record number
274471
Link To Document