Innovative Veteran Public Service Policy in the Republic of Indonesia

Aims: The current research aimed to analyze the process of public service policy innovation to strengthen the government’s connection with veteran of the Republic of Indonesia through improved public services. Participants Methods: This was an exploratory and descriptive study carried out in Indonesia in 2020. Researchers used a survey of academic literature in the field of public policy to identify relevant concepts for the study of public service innovation. Data was collected from a variety of sources, including government documents and print and electronic media serving as secondary data. The data was then processed and described in narrative form reflecting the realities of the collected information and analyzed accordingly. Findings: The innovation in service policy focused on simplifying the service policy preparation process and facilitating easier implementation. Most of the innovation outcomes addressed solving public service challenges. This showed that public service policy innovators are focused on tackling practical issues with tangible impacts. Conclusion: Key challenges in veteran services include long service times, outdated infrastructure, and limited contact with veterans due to aging.