The Product-Service Systems Supply Chain Agility Readiness: an Exploratory Analysis of a Development of Construct and Instrument

Supply chain agility (SCA) has emerged as a significant focus for industries and businesses, serving as a cornerstone for gaining a competitive edge and playing a pivotal role in supply chain management. This importance is further underscored in the context of Product–Service Systems (PSS), which involve the development of both products and services. Despite the existing body of research on SCA and PSS, there has been a notable dearth of empirical studies examining the readiness of PSS SCA. This study makes a substantial contribution by developing a valid and reliable framework to assess the readiness of PSS for supply chain agility. The process involves defining domains, generating items, analyzing agreement among raters, testing for response bias, and conducting exploratory and confirmatory factor analyses. Using structural equation modeling, the model’s validity and reliability were evaluated through an online survey with 405 participants from official motorcycle service partners. The findings identify six key capability constructs: collaboration, knowledge transfer, service partner development, information sharing, logistic integration and supply chain agility. This examination of PSS SCA readiness and its constructs provides a validated tool for industry practitioners to enhance their supply chain agility.