Evaluating the effective factors of sustainable management on company performance

This study aimed to evaluate the factors affecting sustainable management on the performance of 17 industry experts. The data were collected by a questionnaire, and the variables were tested using the DEMATEL and ISM methods. The results showed that business strategies (C01), size of the board of directors (C02), personal motivation and safety (C03), timely delivery (C04), and organizational culture (C09) have strong influence and low influence, which are placed in the area of independent variables. The variables of customer service quality (C05), customer satisfaction (C06), greater brand reputation (C08), and technological capabilities (C11) also had high dependence and little influence, which were dependent variables. The competitiveness variable (C07) has a similar influence and degree of dependence and is a linked variable. Construction quality (C12), external and institutional ownership (C13), skills and attitudes of employees (C14), and operating costs (C15) are also placed in the first quadrant, i.e., the autonomous region.