مرکز منطقه ای اطلاع رساني علوم و فناوري - Is that authentic or artificial? Understanding consumer perceptions of risk in e-service encounters

Title of article :

Is that authentic or artificial? Understanding consumer perceptions of risk in e-service encounters

Author/Authors :

Mauricio S. Featherman، نويسنده , , Joseph S. Valacich & John D. Wells، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 2006

Pages :

From page :

107

To page :

134

Keywords :

e-commerce • e-service • authenticity • artificiality • perceived risk • virtuality

Journal title :

Information Systems Journal

Serial Year :

2006

Journal title :

Information Systems Journal

Record number :

290677

Link To Document :