Title of article :
Delivering customer services online: identifying best practices of medium-sized enterprises
Author/Authors :
Nancy M. Levenburg & Helen A. Klein، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2006
Keywords :
small- and medium-sized enterprise • small business • customer service • e-service • e-commerce • internet applications
Journal title :
Information Systems Journal
Journal title :
Information Systems Journal
