مرکز منطقه ای اطلاع رساني علوم و فناوري - Reducing the cost of IT ownership using feedback from the IT helpdesk

Title of article :

Reducing the cost of IT ownership using feedback from the IT helpdesk

Author/Authors :

Malcolm Bradley and Ray Dawson ، نويسنده ,

Issue Information :

روزنامه با شماره پیاپی سال 1997

Pages :

From page :

113

To page :

125

Keywords :

Failure , whole life cost , metri , cost of ownership , Information technology

Journal title :

Software Quality Journal

Serial Year :

1997

Journal title :

Software Quality Journal

Record number :

292706

Link To Document :