Title of article :
Specification of Service Level Agreements: Problems, Principles and Practices
Author/Authors :
Jos J.M. Trienekens، نويسنده , , Jacques J. Bouman and Mark van der Zwan ، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2004
Keywords :
Service Level Agreements , service object , Service process , case study results , Quality characteristics
Journal title :
Software Quality Journal
Journal title :
Software Quality Journal
