What every vendor needs to know about electronics OEMs

Technical communication appears to be crucial in research and marketing, but it is also vital in customer service and applications engineering. Perhaps most technical communicators are involved in customer service, where their skills are put to use in preparing reports of test results or business proposals. For OEMs in many industries, the trend is towards outsourcing the manufacturing of parts and concentrating on assembly. Most businesses succeed on the basis of how effectively they communicate with other businesses through their customer service departments. Vendors who supply parts in low volume and high complexity must be able to communicate effectively with their OEM customers. Using an actual example, the article summarizes the most important aspects of communication between the vendor and OEM