The Neil A. Armstrong Library and Archives: That’s One Small Step for a Virtual World Library, One Giant Leap for Education!

Migration of library services has moved increasingly toward 2D web services and social interactivity and 3D virtual reference services. Patron satisfaction with reference services is a key tenant for determining a successful reference interaction. The study examines the roles of user identity, educational learning modalities, institutional sustainability, and credibility in achieving overall user satisfaction in reference social interactions within NASA JPLʹs STEM education-focused library and other more generalized libraries within the virtual world Second Life.