Investigation on Effectiveness of Suggestion System Settlement in Yazd Gas Company and Method Offered for Developing Improvement

In this research, the effectiveness of suggestion system in Gas Company located in Yazd province has been evaluated. The applied statistical methods in analysis the data, the descriptive statistic and deduction statistic were used, applying SPSS software. Analyzing the evaluation of effectiveness has been done in form of both pair and independent comparisons, and through this, components which had the most and least effectiveness from this system, and also components were extracted which had the most and least difference more than expected effectiveness from suggestion system, according to the respondersʹ viewpoint, and solutions have been suggested in order to improve its effectiveness. In this research, Innovation is included of design questions to investigate the effectiveness with two present situations and ideal situation in order to the possible above mentioned effectiveness analysis, finally a relation has been extracted and presented in order to measure the effectiveness of questionnaire structure.