Evaluating total quality management (TQM) in the production sector of country sport industry

Abstract:Quality is never a place but rather the result of a conscious effort is. Total quality management issues over the past two decades lot of attention in various industries, including sporting goods industry has attracted. Exercise is one of todayʹs manufacturing industry is very dynamic sports industry is .Thereʹs a vacuum in this area of research, this study attempts have been made using data collected from manufacturers sporting throughout Iran, is trying to fill this gap. Due to the nature of this research study and application of the descriptive method of research is analytical. Population of this study consists of all firms Iranʹs manufacturing sporting goods (220= N) respectively. Information obtained from the Ministry of Industry. Data collected from questionnaires for total quality management Shahbazipor 2008 were used. The award criteria were based on the all quality, and the Malcolm Baldrige (MBNQA) is. The reliability coefficient was calculated using Cranachʹs alpha (?= .86), respectively. For data analysis the technique the descriptive and inferential statistics and software SPSS 20 was used to organize, summarize and classify grades raw descriptive statistics were used in the statistical inference for the purposes of research and to one sample t-test and Kalmograf Smirnof test for normality of the data and the Friedman test the number of factors were used. For comparison, the seven factors in terms of quality management education director, history of the company, employees and the establishment of an independent t test was used. The findings are: A t test results showed that the leadership, policy and strategy, customer focus, information analysis, human resource focus, process management and business results in (P < 0.05) There are significant differences. T test results indicate a significant difference between in the field of education, history the company, founded in the year and the number of employees. Login to the companyʹs quality management and its impact on the two main athlete and race, suggests that quality management is a basic principle for the sports industry, sports industry is manufacturing. Although the operating results of business and focus on the customer first and second place in this study comprised a total quality management, but these factors have a lower middle position of the international standards are necessary more activities and work in this area confirm that the transition. Some of the systems in companies such as training, reward and punishment and well paid work, while others, such as performance measurement system, employment, quality and Lack of appropriate conditions. The next step in the total quality management philosophy and theoretical framework in sports Production Company examined and finally we reached the conclusion that the strategies and policies have failed the most desirable situation.