Application of Three Parameter Interval Grey Numbers in Enterprise Resource Planning Selection

This paper applies a new multi attribute decision-making (MADM) model to help companies for enterprise resource planning (ERP) selection problem, based on Balanced Score Card (BSC) method. This paper uses three-parameter interval grey numbers which is derived from Grey theory (proposed by J. Deng). The numbers are used instead of linguistic variables. Besides, We have used a new weighting method that is resulted from combination of SMARTER and Shannon Entropy methods and also a new ranking method namely Grey ELECTRE (that is a generalization of ELECTRE I) for three parameter interval grey numbers in this paper. Finally, we discussed an industrial case study for ERP selection.