Evaluation the relationship between ICT- adoption and business process reengineering in small and medium sized enterprises of Kermanshah province

ABSTRACT: Information and communications Corporations usually work in an environment in which business requirements are subject to continuous inevitable change. Therefore, in order to sustain competitive advantage, the corporations are required to continuously configure their business processes and operations with respect to these changes.This paper provides a model interconnecting ICT adoption,ICT-enabled business process re-engineering (BPR), and performance with a balanced scorecard approach.A relevant literature review, which investigates critical indicators in ICT adoption and its impact on BPR is carried out.To this end, 9 hypotheses were made, research method is descriptive_ correlation and obviously based on structural equations (AMOS) model, being an applied one in terms of its goal. Statistical population consisted of small and medium sized enterprises of Kermanshah province, sample were taken classifiably and observation related to the questionnaire and variables of each hypothesisʹs items on the scale of likkertwere provided. This paper provides empirical evidence to examine how intra- and extra-organizational factors influence ICT adoption, how ICT shapes BPR, and business performance. These findings will be valuable in understanding various motivations of ICT adoption, and predicting outcome of business performance stemming from ICT-enabled BPR. This condition leads to a high resistance and finally the failure of the changes in corporation. The results showed that the adoption of information and communication technologies can improve business process reengineering .