Title of article
Measurement of E-service Quality in University Website
Author/Authors
Ahmadi، Sayyed Aliakbar نويسنده , , Barkhordar، Naser نويسنده , , Moradi Firoozabadi، Amirhossein نويسنده Management Student, Payame Noor University, Tehran, IRAN , , Dolatkhah، Asadollah نويسنده Master of management, Azad University, Tehran, IRAN ,
Issue Information
روزنامه با شماره پیاپی سال 2013
Pages
7
From page
107
To page
113
Abstract
Since the birth of the internet, two-way communication through web has become
progressively common in universities and publication, and other service applications. Based on
SERVQUAL of Zeithaml et al., we investigate e-services characteristics in university website. A
questionnaire developed on SERVQUAL and work of Li et al. (2002) in e-services attributions. A
population selected from students of university. Results show that responsiveness dimension plays a
critical role in userʹs perception from e-service quality of website.
Journal title
World of Sciences Journal
Serial Year
2013
Journal title
World of Sciences Journal
Record number
792798
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