Like many hospitals, 792-bed CHRISTUS St. Joseph Hospital in Houston, Texas, was dealing with fierce competition in the local nursing market by hiring costly agency nurses to fill open shifts.

As models of care continue to progress and evolve, so must the role of the nurse leader. Whether in a formal leadership role as a nurse manager or in an informal leadership role on a clinical unit, high-performing leaders will focus on coaching and guiding others in their daily practice.