Identification and Prioritizing Criteria for Evaluation of Information Systems Quality Using ANP and TOPSIS Techniques: A case study

ABSTRACT:This work aims at identifying and prioritizing criteria for evaluation of information systems quality using ANP and TOPSIS techniques. This work is practical in terms of goal and it is descriptive – prescriptive type in terms of data collection. Statistical population includes all senior executives and experts involved in information systems in Rashtʹs private hospitals. All eligible people in information systems were selected because of limitation in population number. Data analysis was used using software ANP and TOPSIS. ANP determines major factors and TOPSIS specifies sub factors in each group. This work shows that there is significant relationship between evaluation criteria of information systems quality and functionally, portability, maintainability, functionally, usability and reliability of model ISO-9126.The highest priority was obtained using ANP method as follows: maintainability, portability, reliability, functionality, efficiency, usability.