Title of article
An investigation on the effects of justice on customer’s trust in insurance firms
Author/Authors
Aziziha، Hosseinali نويسنده Department of Management, South Tehran Branch, Islamic Azad University, Tehran, Iran , , Ghorbanifard، Behnam نويسنده Department of Management, Payame Nour University, Karaj Unit, Karaj, Iran , , Mousavi، Seyed Shahab نويسنده Department of Management, Islamic Azad University, South Tehran Branch, Tehran, Iran , , Hosseini Tabatabaee ، Seyed Alireza نويسنده Department of Management, Islamic Azad University, South Tehran Branch, Tehran, Iran , , Faraji، Ashkan نويسنده Department of Management and Accounting, South Branch, Islamic Azad University, Tehran, Iran , , Mirkamali، Elham نويسنده Payame Nour University, Tehran, Iran ,
Issue Information
ماهنامه با شماره پیاپی 26 سال 2014
Pages
4
From page
369
To page
372
Abstract
This paper presents an investigation on the effects of various components of justice including distributive justice, interactional justice and procedural justice on building a mutual trust among customers in insurance firms. The proposed study of this paper uses a questionnaire originally developed by Daniels [Daniels, N. (1996). Justice and justification: Reflective equilibrium in theory and practice (Vol. 22). Cambridge: Cambridge University Press.] and designs a questionnaire for measuring trust. The study was performed among 384 people who had used insurance services in city of Tehran, Iran. Cronbach alphas for two questionnaires of justice and trust are 0.799 and 0.935, respectively, which are well above the minimum acceptable level. Using Spearman correlation test, the study has detected that two justice components, interactional justice and procedural justice, positively influence on customers’ trust, significantly.
Journal title
Management Science Letters
Serial Year
2014
Journal title
Management Science Letters
Record number
981965
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