DocumentCode
1585
Title
Service Recovery and the Elusive Paradox: An Examination of the Effects of Magnitude of Service Failure, Service Failure Responsiveness, Service Guarantee and Additional Recovery Effort on Service Recovery Outcomes
Author
Alvin C. Burns استاد مشاور , Abhijit Biswas استاد راهنما , Arthur G. Bedeian استاد مشاور
University
Lovisiana State University
Grade
دكتري
Major
Doctor of Philosophy )Ph.D.( )Marketing )Business Administration(
Number of pages
0
Publish Date
2004
Keyword
magnitude of service failure , service recovery outcomes , service failure responsiveness , service recovery paradox , service recovery , service guarantee
Note
01
Language
انگليسي
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