• DocumentCode
    20985
  • Title

    Emotional Intelligence as a Facilitator of the Emotional Labor Process

  • Author

    Gerald R. Ferris استاد راهنما , Ceasar Douglas استاد مشاور , Pam Perrewe استاد مشاور

  • University
    The Florida State University
  • Grade
    نامعلوم
  • Major
    PhD )Management, Department of(
  • Number of pages
    0
  • Publish Date
    2004
  • Keyword

    emotion , deep acting , Emotional Labor , non-acting , Emotional Intelligence , strain , customer service , physical strain , organizational commitment , turnover , surface acting , psychological strain , Job Satisfaction , Performance

  • Note
    01
  • Language
    انگليسي
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=17&DC=20985