20985

Emotional Intelligence as a Facilitator of the Emotional Labor Process

Gerald R. Ferris استاد راهنما , Ceasar Douglas استاد مشاور , Pam Perrewe استاد مشاور

The Florida State University

نامعلوم

PhD )Management, Department of(

0

2004

emotion , deep acting , Emotional Labor , non-acting , Emotional Intelligence , strain , customer service , physical strain , organizational commitment , turnover , surface acting , psychological strain , Job Satisfaction , Performance

01

انگليسي