پديد آورندگان :
Tavakkoli-Moghaddam R. نويسنده , Razmi J. نويسنده , Ghaffari M. نويسنده , Ghodratnama A. نويسنده
چكيده لاتين :
In recent years attention paid to modern management tools by manufacturing and service firms, reveals the effective role these tools play in the performance of a firm. Among these tools, benchmarking has a special position because of its capabilities and because of its importance in total quality management methods. This paper illustrates the implantation of the benchmarking in a car part production industry in order to assess its impact on the improvement of the industryיs performance and productivity
