فاعلية نظم المعلومات الإدارية وأثرها في إدارة الأزمات: دراسة ميدانية في الشركات الصناعية الأردنية

This study explored the extent of the MIS effectiveness in managing crises by Jordanian Industrial firms. A questionnaire was distributed among the managers of the (16) surveyed firms, from whom (136) managers responded. The results showed that the various elements of MIS effectiveness, as a whole, had a significant impact on managers’ capabilities of managing the crises they encountered. Also, the various MIS elements had different and varying impacts on managers’ capabilities to manage each stage of crisis. The elements which had the greatest impact were: the usability, which had an impact on managing all stages of crisis except that of early warning signals detection stage. The second element was the response to new changes, which had an impact on managing all stages excluding the learning stage. The study provided several recommendations to help managers of this firms to manage future crisis successfully