Prerequisites of Employee Empowerment: The Case of Jordanian Mobile Phone Companies

Data from 191 service employees in Jordanian mobile companies have shown a positive and significantassociation among four empowerment prerequisites or antecedents (including trust, incentives, communicationand flow of information, and knowledge and skill) and empowerment of mobile companies sales representatives.The results in this study suggest that the independent variables, trust, incentives, communication and flow ofinformation, and knowledge and skill have a direct and strong impact on the dependent variable; employeeempowerment. As such, the empowerment prerequisites in this study accounted for the significant variation inthe level of empowerment among service employees in the mobile industry. Implications for future research andfor managerial practices are also discussed