تقييم دور مقاييس الجودة غير المالية من منظور نظرية القيود دراسة حالة في معمل الالبسة الولادية في الموصل

This research attempts to explore the role of non-financial quality measures from the theory of constraint perspective through studying the effect of quality problems on balancing status between production flow and the demand on restricted recourses. The research supposed that quality problem represents one of the determinants of production flow continued through the production system, so the use of non-financial quality measures can determine the bottle link caused by quality problems and evaluate its effects on the efficiency of using restricted resources. To reach its objectives, the research uses the descriptive approach in declaring the theoretical bases to this research and using the analytical approach to show the application side of this research by a case study in the factory of ready - made wears in Mosul. The basic conclusion of the research is that products quality and utilization of restricted resources represent a function to calculate performance evaluation measures for operation process. The research recommended that adaptation of the research outcome measures that built on the integration relationship between quality measures and theory of constraints measures in evaluating the performance of production lines in the factory