تاثير جودة الخدمات الفندقية على رضا الزبون

The quality factor is among the most important factors that lead to the success and continuity of the organization. It is also considered an essential factor in gaining customer satisfaction. Therefore, the main objective of this research paper was to provide a theoretical framework through which we define the various concepts related to the issue of hotel service quality in terms of indicators. Quality and its measurement models, in addition to addressing the customer's satisfaction and knowing his assessment of the quality of services provided to him, so that the organization can provide him with a quality that matches his expectations and desires.