اثر تطبيق معايير جودة الخدمات الالكترونية واثرها على رضا طالبات جامعة الاميرة نوره بالمملكة العربية السعودية: دراسة حالة

This study aimed to identify the impact of the quality of electronic services on the satisfaction of Princess Noura University students which provided to them by the university site on the World Wide Web (Internet). To achieve the objective of the study the a questionnaire have been used as a tool for information gathering(500 )questionnaire have been distributed to the university's students in various disciplines and academic levels in a random manner، has been restored، including(306)to identify valid for statistical analysis at a rate (61.2%)، in addition to the primary sources of the books and scientific articles. After the process of collecting the questionnaires were coded and entered a computer and processed statistically using the Statistical Package for Social Sciences (SPSS). Used Frequencies , means , standard deviations ; variance analysis and multiple regression. The study concluded that there is a little quality of electronic services provided by the University of Princess Nora from the students point of view. Also, there is a weak level of satisfaction from the students toward those electronic services provided by the University of Princess Noura. The study, indicates the presence of trace statistically significant for the application E-quality service provided by the University of Princess Noura standards on the level of satisfaction of the students for these services. The study recommended the need to continue to conduct further studies، as an attempt to get bemore accurate to measure the quality of the electronic service. an‎d reconsideration of the efficiency of the University of Princess Nora site in terms of providing information in a way to help the student to get them with minimal effort. It also recommended the development of the University's website which make it easy for student to do the academic movements through the site without having to personally attend the University. Keywords: satisfaction, Princess Noura University ,quality of electronic services