تاثير استراتيجيتي العمل العاطفي في انهاك العاملين للخدمة المقدمة دراسة استطلاعية لآراء عينة من الملاكات الطبية الوسطية في مستشفى الولادة والاطفال ومستشفى الحسين (ع) للاطفال في محافظة الديوانية

The present study aims at identifying the impact of the emotional action strategies of (surface Action strategy, deep Action strategy), Which is owned by the management of hospitals in the psychological exhaustion of workers represented (Emotional Burnout, Depersonalization & Reduced Personal Achievement). In order to achieve the goal of the study was selected Diwaniyah educational hospital, and women's hospital and educational children in the province of Diwaniyah). The study relied on the questionnaire as the main tool to collect the data necessary to carry out this study and achieve the goals they have reached. 336 questionnaires were distributed and 306 valid questionnaire forms were obtained. The study used a number of statistical methods, most notably the arithmetic mean, the standard deviation, the simple linear correlation coefficient Spearman, and the simple and multiple regression coefficient. The results of the study showed a positive correlation relationship between the emotional Labor strategies and psychological Burnout. The study also showed a direct correlation between the emotional work strategies on psychological Burnout. The study is based on a number of conclusions. Perhaps the most prominent of these is the lack of necessary knowledge to improve the health situation in the governorate. Demonstrate true emotions for the lack of knowledge-based faculties of comprehensive human resources, as well as lack of identification of indicators and the main requirements for optimal performance and the first time.