ادارة معرفة الزبون و ابعاد الخدمة الصحية (العلاقة و الاثر) بحث تطبيقي في مستشفي بغداد التعليمي

The research aimed to discuss the relationship and impact the customer knowledge management (c.k.m) and the customer service management (c.s.m.) in the Educational Baghdad Hospital. To accomplish the theories and empirical objectives through two hypothesis. The questionnaire was a mean to collect the information about the licture above. The main results there is significant relationship between some components of (c.k.m) and (c.s.m).The study covered (50) persons, half of them employed in the hospital, the another half from it’s customers.The research divided to (4) parties, the first to the theoretical review for research variable, the second to the research mythology, the third to analyze the collected data, the forth refers to some conclusions and recommendations.