رضا اللاجئين السوريين عن الخدمات المقدمة لهم في مخيم الزعتري الاردني

Satisfaction of Syrian refugees with the services provided to them in the Jordanian Zaatari camp

The study aimed to identify the level of satisfaction of Syrian refugees with the services provided to them in the Jordanian Zaatari camp, which are provided by international organizations, based on a poll of service recipients - that is, refugees - inside the camp, where the questionnaire was used as a data collection tool. A stratified random sample, where 420 questionnaires were distributed to refugees from different sectors of the camp, and 373 questionnaires were retrieved, or 89%, and descriptive statistics, t-tests and one-way analysis of variance were used ANOVA to test the relationship between independent and dependent variables, and the study reached several results. Most notably: the level of Syrian refugees’ satisfaction with the services provided to them is average, despite this, most Syrian refugees prefer to live in the camp over staying outside. The study also concluded that there were no statistically significant differences in the level of refugee satisfaction with services in the camp due to the variables: gender, period of stay in the camp, or educational level, while there were statistically significant differences in the level of refugee satisfaction with the camp due to the variable: Age group. The study also showed that the three most important challenges that refugees face in the camp are: the long waiting time for the ambulance, the inadequacy of the shelter for the weather conditions, and the high prices in the available commercial centers.