Improving Performance of Customer Relationship Management by Knowledge Management – A Case Study

Rezaei-Malek Mohammad نويسنده School of Industrial Engineering, College of Engineering, University of Tehran, Tehran, Iran , Rezaei-Malek N. نويسنده Department of Information Technology Management, Electronic Branch, Islamic Azad University (IAU), Tehran, Iran , Tavakkoli-Moghaddam R. نويسنده