A fuzzy AHP –TOPSIS and BSC approach for evaluating performance of steel industries

The purpose of this study is to construct balanced score card (BSC) for steel industries. This research summarizes the evaluation indexes synthesized from the literatures relating to company performance first. Then, it introduces indexes for performance evaluation selected through expertsʹ questionnaires. Furthermore, the relative weights of the chosen evaluation indexes are calculated by Fuzzy Analytic Hierarchy Process (FAHP). Topsis method, which is one of MCDM analytical tool, is used to rank three companiesʹ performance according to three case studies as empirical examples