KÖKTÜRK, Gökhan V. Akdeniz Üniversitesi - Edebiyat Fakültesi - Sosyoloji Bölümü, Turkey

Level of Satisfaction and the Expectations of Undergraduate Students Enrolled at Akdeniz University’s Faculty of Letters

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Determining university students’ level of satisfaction and their expectations is extremely important for the well-being and happiness of students simply because the students’ positive feelings and opinions are an indispensable factor in terms of the formation and development of institutional culture in universities. In this context, the students’ feelings and opinions concerning the services they obtain from Akdeniz University’s Faculty of Letters were investigated through two separate research studies; one in 2012, the other in 2013. In this study, the data obtained from these two research studies was evaluated through comparing that from 2012 with that from 2013. The results showed the undergraduate students’ level of satisfaction and their expectations from the institutional structure may prove helpful in improving the institution’s services.

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Undergraduate Student , Satisfaction , Expectation , Institutional Structure , Interaction

Mediterranean Journal Of Humanities

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