THE EU REGULATION ON AFTER-SALES SERVICES IN THE CONSUMER RIGHTS DIRECTIVE: MISSED OR SEIZED THE OPPORTUNITY?

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The Internal Market project of the European Union is largely dependent on cross-border sales. Consumers in this panorama become one of the vital actors, yet whose confidence needs to be maintained. Surveys indicate that consumers have concerns regarding the provision of after-sales services, inter alia others. Yet the EU avoided acting on it until recently. TheConsumer Rights Directive of 2011 encompasses provisions regarding aftersales services in different types of consumer contracts. The approach adopted by this Directive reflects the information-based regime, which was presented for discussion in the Commission’s Green Paper on Guarantees for Consumer Goods and After-sales Services of 1993. This article examines the proposed regimes of the Green Paper and explores the potential of the method adopted by the Consumer Rights Directive, vis-à-vis consumer confidence. In this perspective, a strong compliance with the proposed regime will be sought to be maintained, since it is the key to empowering the information-oriented regime to reach its potential.

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European Union law , consumer confidence , consumer contracts , after , sales services , Consumer Rights Directive , cross , border trade

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