EROĞLU, Şeyma Gün Yurtlar Kurumu Pamukkale Yurt Müdürlüğü, Turkey , EROĞLU, Şeyma Gün Yüksek Öğrenim Kredi, Turkey

A RESEARCH ON THE RELATION BETWEEN EMOTIONAL LABOR AND BURNOUT IN ORGANIZATIONS

24782

Recently, especially employees in service sector are expected to display their emotional labor beside their physical and mental labor in the line with the demand of organization. In the literature, there are many studies which indicate that mostly displaying emotional labor will cause burnout for employees. At this context, the purpose of this study is to investigate the relation between emotional labor and burnout dimensions. Accordingly, a research on the relation between emotional labor and burnout is conducted on individual customer service workers who are employed in various banks in Denizli.

147

Surface acting , Deep acting , Burnout.

Pamukkale University Journal Of Social Sciences Institute

160