Author/Authors :
ÖMÜRBEK, NURİ Süleyman Demirel Üniversitesi - İktisadi ve İdari Bilimler Fakültesi (İİBF) - İşletme Bölümü, Üretim Yönetimi ve Pazarlama A B D, Turkey , DEMİRGUBUZ, MÜKRİME ÖKSÜZ Pamukkale University - Denizli Sosyal Bilimler Yüksek Okulu, Turkey , TUNCA, MUSTAFA ZİHNİ Süleyman Demirel Üniversitesi - İİBF - İşletme Bölümü, Üretim Yönetimi ve Pazarlama A B D, Turkey
Title Of Article :
USE OF DATA ENVELOPMENT ANALYSIS FOR PERFORMANCE MEASUREMENT IN SERVICE INDUSTRY: A STUDY ON AIRPORTS
Abstract :
In this study, efficiencies of airports have been examined, using Data Envelopment Analysis (DEA), and the reference airports for inefficient ones have been shown. Fourty airports out of 45 national airports have been included to the research. The airports have been collected under large, middle and small groups in terms of size. It was aimed to provide insights for further performance improvement researches for Turkish airports.
NaturalLanguageKeyword :
Data Envelopment Analysis (DEA) , Performance , Efficiancy , Productivity , Efficiency of the Airports
JournalTitle :
Suleyman Demirel University The Journal Of Visionary
