Emotional Labor in Work Life: A Study of Scale Adaptation

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This study includes the adaptation of the Emotional Labor Scale developed by Diefendorff et al. (2005) to the Turkish language, and the findings about its reliability and validity values. The study has been carried out on the data from two different samples (n=152, n=273). The results showed that the scale consists of three sub dimensions as surface acting, deep acting and expression of natural felt emotions similar to the original form. Furthermore criterion validity of the scale is also computed with using the burnout scale. The reliability of the scale was computed for each sample by the Cronbach s alpha coefficient technique and it was found to be ,80. Findings have shown that Turkish adaptation of the Emotional Labor Scale is a reliable and valid instrument that can be used in measuring the emotional labor behaviors observed in work life in Turkey.

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Emotional labor , scale adaptation , work life

Journal Of Management an‎d Economics

90

Journal Of Management an‎d Economics