مرکز منطقه ای اطلاع رساني علوم و فناوري - A Study On Communication Skill Levels Of Telecommunication Sector Employees

Abstract :

The purpose of this study is to specify the communication skills of the specialist, who provide people the means to communicate over great distances, who provide the people the necessary infrasutructure for this connected world.Also is examined the difference in their definition of communication skills depending on their age, area of expertise, education level and time spent in the field.The subject group consists of 800 employees from companies X and Y.The data has been collected via the Communication Skills Scale survey which has been designed by Ersanlı and Balcı (1998), and the Personal Information Form which was prepared by the researcher with the aim of specifying the demographic information of employees.The data has been collected via the Communication Skills Scale survey which has been designed by Ersanlı and Balcı (1998), and the Personal Information Form survey designed by the researcher, and has been designed to specify demographic attributes.The income level of the participants was not examined, as private sector employees tend not to disclose this information.