مرکز منطقه ای اطلاع رساني علوم و فناوري

Author/Authors :

yazici, ahmet gökhan atatürk üniversitesi - beden eğitimi ve spor bilimleri fakültesi, Erzurum, Turkey , özdemir, kübra rdahan üniversitesi - beden eğitimi ve spor yüksekokulu, Ardahan, Turkey , bindesen, murat ali atatürk üniversitesi - beden eğitimi ve spor bilimleri fakültesi, Erzurum, Turkey

Abstract :

In a competitive globalizing world, the concept of quality management gains importance. For several businesses, institutions, and foundations demanding to receive a share from the market, ‘quality’ becomes an important concept. Total quality management, whose importance could not be realized when it appeared first, now becomes a current system. Total Qality Management which is a modern management approach, is the integration of all functions and process for continuous improvement within an organization and accepted as a tool in today’s competitive market conditions, in order to achieve the costumer satisfaction. TQM approach has started to use extensively in service sector, because modern countries which is started to provide most of national income from service sector and most of the workers take part in this sector, in spite of the present aim of this approach is to increase the quality of goods. In manufacture sectors some quality dimensions were developed to produce quality products. Because of the different specialties’ of services make the direct application of the same dimensions in service sector is impossible, so different quality dimensions were developed for service sector to improve the service quality. Quality Dimensions is an important concept for increasing the satisfaction of customer, improve understanding of quality service and place the quality standards in some parts of services. In sport service industry, organizations must give the necessary attention to quality dimensions for increasing or at least continuing the present requirements of customers sport program’s needs.