مرکز منطقه ای اطلاع رساني علوم و فناوري - A Research on Contractual Relationship Between Hotel Investors and Professional Manager

Abstract :

This study aims to investigate the relationships between the investors and managers in hotels in the perspective of agency theory. In the field research of this study, quantitative and qualitative methods were used together. The data were collected from the hotel investors and hotel managers who are the members of The Association of Tourism Investors and 134 participants were reached. Frequency, percentage, Mann-Whitney U and Kruskal-Wallis tests were used for the analysis of the quantitative data. Following the quantitative research; it has been stated that the structure of traditional family business dominates most of the hotels, the rate of making a written agreement between the sides is low and ethics is the most important dimension for the two sides in the agency process. The interview questions and themes used in the qualitative part are composed at the end of the quantitative research. The qualitative data were collected by face-to-face interview method. Snowball sampling method was used to determine the interviewers and 36 participants were reached in this process. The data collected were evaluated by content analysis. In respect of the analysis results, the most notable agency problem is authorisation and adverse selection, it is also pointed out that the agency relationships don’t meet the expectations of the sides in hotels.