Topal, Fatih Esad Çankırı Devlet Hastanesi - Acil Tıp Kliniği, Turkey , Şenel, Engin Çankırı Devlet Hastanesi - Deri ve Zührevi Hastalıklar Kliniği, Turkey , Topal, Firdevs Çankırı Devlet Hastanesi - Gastroenteroloji Kliniği, Turkey , Mansuroğlu, Cem Maltepe Üniversitesi - Tıp Fakültesi - Deri ve Zührevi Hastalıklar Anabilim Dalı, Turkey

A patients satisfaction study: Satisfaction levels of the patients admitted to emergency clinic of a state hospital

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Aim. Emergency departments of hospitals are obliged to accept patients and dedicated to provide uninterrupted public service. The objection of this descriptive and prospective study was conducted to evaluate the satisfaction levels of the patients who admitted to a public hospital emergency department between 01 January 2011 and 31 December 2011. Methods. 440 patients older than 16 years were enrolled in the study and all of them signed informed consent form. A total of 32 questions (31 close and 1 open-ended) were included in the questionnaire. Paramedics participating in this study were informed and educated before the onset of the study about the study process. Results. According to the survey results a total of 95 % of the patients were satisfied with the physical conditions of the emergency clinic of our hospital. In general, 97 % of the patients were contented with our emergency clinic. Conclusion. Patient satisfaction surveys play a leading role on the planing, delivery and improvement of health services. Periodical implementation of these surveys would be useful to provide increase the quality of the services.

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Emergency department , satisfaction , patient , survey

Cumhuriyet Medical Journal

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