büyükaydin, ebru hacettepe üniversitesi, turkey , şantaş, gülcan hacettepe üniversitesi - iktisadi ve idari bilimler fakültesi - sağlık yönetimi bölümü, turkey , kaya, sıdıka hacettepe üniversitesi - iktisadi ve idari bilimler fakültesi - sağlık yönetimi bölümü, turkey

Mobbing Exposure Levels of Secretaries: A University Hospital Example

36468

The aim of this study is to determine the mobbing exposure levels of secretaries working in a university hospital and to determine whether their exposure to mobbing vary according to various demographic characteristics. The Leymann Inventory of Psychological Terrorization Scale was used as the data collection tool in the study. Data were analyzed using descriptive statistical methods, significance test of difference between two means, one way analysis of variance (ANOVA), Tukey test, Kruskal Wallis variance analysis and multiple linear regression analysis. As a result of the study, mobbing exposure levels of secretaries working at the hospital was generally low (4.52 ± 0.60). It has been found that mobbing exposure of secretaries in terms of behaviors towards targeting communication were at the highest level (4.21 ± 0.81) and mobbing exposure which affect direct health of the secretaries was found at the lowest level (4.86 ± 0.32). As a result of multiple linear regression analysis, it was found that 5 other models were statistically significant (F = 1.929, p 0.005). As a result of the analysis, mobbing exposure level was found to be lower in secreteries who were in undergraduate level of education according to high school education, single according to married, and secreteries working in outpatient clinics and clinics according to other units.

725

Secretary , Mobbing , University , Hospital , Health Sector

Journal Of Economics an‎d Administrative Sciences

741